The Crisp Guy Blog – Leadership, Resilience & Culture

The Stripped Back Journal

This is where I lay it bare. Silence, betrayal, survival, and rebuilding — told as it happened. Not theory. Not Polish. Just real stories stripped back to the truth over the last 37 years as a small business owner.

Leadership, Vulnerability, culture mark Matthews Leadership, Vulnerability, culture mark Matthews

My Door Was Always Open… But Nobody Knocked

I used to say, “My door is always open.”

But the truth was, nobody knocked.
They thought I was too busy — and I ended up being the last to know about problems, issues, even good news.

It wasn’t until I plastered “Be Present” stickers around my desk and made myself a promise — to stop whatever I was doing when someone came in — that the culture began to change.

Because culture isn’t built in strategy sessions.
It’s built in the knock on the door.

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